Privacy Policy – OSG Active

Privacy Policy – OSG Active

Last updated: 6th November 2025

At OSG Active, your privacy and trust are extremely important to us. This Privacy Policy explains how we collect, use, disclose, protect, and store your personal information when you visit our website, use our services, make a purchase, or otherwise interact with our brand online or offline. By using our services, you agree to the terms outlined in this policy.

This policy applies to all visitors, customers, and users of our services, whether you are interacting with us through osgactive.co.za or ogsportgroup.com, other online platforms, or offline channels.

1. Information We Collect

We collect personal information in several ways to provide and improve our services:

1.1 Information You Provide Directly

When you interact with our services, you may provide:

• Contact Details: Full name, email address, phone number, and address

• Account Information: Username, password, security questions, and other security data

• Order Information: Billing address, shipping address, payment confirmations, and purchase details

• Customer Support Data: Information shared during communications with us, including messages or inquiries

• Optional Information: Feedback, product reviews, survey responses, or other voluntary submissions

Providing this information may be required to access certain features of the Services. Choosing not to provide certain information may limit your ability to use some features.

1.2 Payment Information

Payments are securely processed through trusted third-party providers (Yoco). We do not store or have access to full credit or debit card details.

1.3 Usage Data and Automatically Collected Information

We may automatically collect certain information about how you use our services, including:

• Device information, browser type, and operating system

• IP address, network connection information, and geographic location

• Pages viewed, time spent, referring URLs, and clickstream data

• Cookies, pixels, and other tracking technologies (see Section 7 for details)

 

1.4 Information from Third Parties

We may receive information about you from third parties, including:

• Vendors and service providers supporting our Site and Services (e.g., Shopify)

• Payment processors for transaction and billing purposes

• Analytics providers to help improve our Services and marketing effectiveness

2. How We Use Your Personal Information

Your information is used for legitimate business purposes, including:

• Providing Products and Services: Process payments, fulfil orders, arrange shipping, manage returns, and maintain accounts.

• Marketing and Communication: Send promotional emails, SMS, or postal messages, display targeted advertisements, and tailor content to your interests (with consent).

• Security and Fraud Prevention: Detect, investigate, and prevent fraudulent, illegal, or malicious activity. Maintain account security and website integrity.

• Customer Support and Service Improvement: Respond to inquiries, troubleshoot issues, and improve our services based on feedback and analytics.

• Legal Compliance and Business Operations: Comply with applicable laws, regulations, court orders, and contractual obligations.

3. Cookies and Tracking Technologies

We use cookies, pixels, and similar technologies to:

• Remember your shopping cart and preferences

• Improve website speed, performance, and usability

• Run analytics and understand user behaviour

• Deliver personalized advertising and content

You can manage cookies in your browser settings. Note that disabling cookies may affect certain website functions. We also recognize the Global Privacy Control (GPC) signal, which allows you to opt out of certain data sharing and targeted advertising.

For more information on cookies used in connection with Shopify, see: Shopify Cookies.

4. Sharing and Disclosure of Information

We do not sell or rent your personal information. We may share information for legitimate business purposes, including:

• With vendors or service providers performing services on our behalf (e.g., payment processing, analytics, customer support, shipping).

• With affiliates or other entities within our corporate group.

• When required by law, legal process, or government requests.

• In connection with business transactions such as mergers, acquisitions, or insolvency proceedings.

• With your consent for marketing and advertising purposes.

Third-Party Websites and Links: Our site may include links to third-party platforms. We are not responsible for their privacy practices or content.

5. Security of Your Information

We employ technical, administrative, and physical safeguards, including:

• Secure servers with encryption and firewalls

• SSL for online transactions

• Restricted access to personal information

• Regular security monitoring and updates

Important: No system can guarantee complete security. Information shared with us is at your own risk.

6. Data Retention

We retain personal information only as long as necessary for:

• Providing our services and fulfilling orders

• Complying with legal obligations

• Resolving disputes or enforcing agreements

Once no longer needed, personal data is securely deleted or anonymized.

7. Your Rights

Depending on your location and applicable laws (e.g., POPIA, GDPR), you may have rights including:

• Access / Know: Request a copy of personal information we hold about you.

• Correction: Request updates to inaccurate or incomplete information.

• Deletion: Request removal of your personal information (“right to be forgotten”) where legally possible.

• Restriction / Objection: Limit or object to processing of your personal data.

• Opt-Out of Sale / Sharing / Targeted Ads: Direct us not to “sell” or share your personal information for marketing purposes.

• Portability: Receive your personal information in a structured format or request transfer to a third party.

• Withdrawal of Consent: Revoke consent for processing where applicable.

• Appeal: Challenge our decision if a request is denied.

Requests can be made via Info@osgactive.com. We may require verification of your identity before responding.

8. Children’s Privacy

Our services are not intended for individuals under 16 years of age. We do not knowingly collect personal information from children without parental consent. If we become aware of such data, it will be deleted immediately.

9. International Transfers

Your information may be stored, processed, or transferred outside your home country. We ensure that third-party service providers comply with strict data protection standards.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The latest version will always be posted on our website with an updated “6th November 2025” date.

11. Contact Us

If you have questions, concerns, complaints, or wish to exercise your rights, contact us:
📧 Email: Info@osgactive.com
🌐 Website: Osgavtive.co.za